Informations

HOW TO ORDER

On our website:

www.ingegnoli.com 
To order on our website you need to register; from our homepage you have to go to "Login / Register", then "new customers" and click the "create an account.".

By mail:
Just fill out a letter ordering that you find in the printed catalog.

By phone:
Dial 00390258013113.
Before you call We advise you to prepare a list with the codes and quantities of articles to speed the transmission of the order. Monday to Friday: from 8.30 to 13.00 and from 14.00 to 17.30

By E-mail:
write us an email info@ingegnoli.com
with your order, name, phone number and address

PAYMENT METHODS

Payments can be done: Cash (only for Italy), Credit card, PayPal and bank transfer;

  • Cash
    Pay the total of your order directly to the courier upon delivery. Payment have to be made by cash;
  • Credit card
    We accept all major credit cards except American Express.
  • PayPal
    PayPal is an online payment system that provides for the opening of an account with PayPal.
    By choosing this mode, after clicking "send order", you are redirected to a PayPal page where you can enter e-mail address and password of the Paypal account to make the payment of the order.
    For every transaction made with this method you are sent an email confirmation from PayPal.
    The order amount is debited from your PayPal account at the time of order.
    In case of cancellation the amount will be refunded to customer's PayPal account.
    To order by phone, fax and email, you can pay the amount of the order of PayPal to info@ingegnoli.com
  • Bank transfer
    If paying by bank transfer the order will be handled only after receiving the confirmation of credit from the bank. The purpose of the bank transfer must 'necessarily bring order number and full name of the customer. 
    The transfer has to be be made within 7 days to:  
    Fratelli Ingegnoli Spa 
    Banca Popolare di Milano  
    IBAN: IT31W0503401691000000065693
    Bic/Swift: BAPPIT21371
DISCOUNT VITA IN CAMPAGNA

Subscribers to the magazine "Vita in campagna" are entitled to a discount of 5% on the value of the goods. To qualify for this discount subscribers  have to send us a copy of the carta verde by email to info@ingegnoli.com o  by fax to. 0258012362 or add this product to the shopping cart: SCONTO VITA IN CAMPAGNA e uploading the image of the card.

GIFT CARD AND COUPON

Some websites offer discount coupons / coupon without any permission from us. Be wary of such sites and consider only valid codes coming from our newsletter, our Facebook page or our gift certificates. Please contact us for any clarification and / or reports.

SECURITY OF TRANSACTION

Credit card online transaction are made through x-Pay, a CartaSi platform CartaSi that guarantees maximum security of transactions in accordance with the 3D Secure security protocols,

or "Verified by Visa", "MASTERCARD Secure Code" and code CV2 security (to decrease the possibility of fraud).

TIMING

Usually all orders are processed after 48-72 hours of receipt. Early in the year (January-April) orders, especially if containing plants, could undergo delays in processing (7-10gg).

SHIPPING (ITALY)

Standard delivery
It is a delivery made on working days, from Monday to Friday, from 08:30 to 18:00 by the courier Bartolini.
Indicating your mobile number during registration, you will receive a text message from the courier indicating date and time of delivery band.
In the absence of the Customer the Courier leaves a notice (slip in the mailbox or sticker on the bell) and retries the delivery the next business day. In case of further absence, the Customer must contact the courier to arrange for delivery.

VERIFY THE SHIPMENT STATE

The courier Bartolini will send an SMS with your shipment information and a link for tracking the package to customers who have indicated the cell number.

SHIPMENT COSTS FOR ITALY 

The shipping costs for Italy are automatically calculated based on the weight of the goods.

COMPLAINTS TO THE COURIER

damaged products or mismatch of packages: Any external damage or the mismatch in the number of packages should be immediately reported to the courier, adding the word "withdrawal conditional" on the accompanying document of the Courier and must also be reported within 3 days , through a registered letter a / R addressed to Fratelli Ingegnoli Spa, via Salomone 65 - 20138 Milano or by e-mail

SHIPPING COST OUTSIDE ITALY MINIMUM ORDER 40€

When we receive your order we will calculate freight and other documents cost (if necessary) for deliveries outside Italy and sent to your email address. In this email you will find the bank details to arrange a transfer or you can pay with paypal to info@ingegnoli.com or with credit card. Shipments are made by courier or by ordinary international mail. IMPORTANT: for extra-Cee shipping, minimum order is 50€.

FRAIS D'EXPEDITION HORS DE ITALIE COMMANDE MIN. 40€

Après la réception de votre commande nous calculerons le coût de transport pour la livraison  hors de  Italie qui vous sera communiqué par email où vous trouverez les détails pour un virement bancaire ou vous pouvez payer aussi avec paypal.IMPORTANT: pour les envois extra-Cee, la commande minimum est de 50 €

SHIPMENT RISKS

Fratelli Ingegnoli is not liable for mistakes caused by insufficient address provided by the customer. The goods travel at risk and danger of the customer and does not accept claims for delays, defects and leakage from transport; these complaints must be made to the courier before the goods are accepted. 

RIGHT OF WITHDRAWAL

The rights of the client are protected by Legislative Decret 206/2005 amended. The customer has, therefore, the right to cancel the contract, even partially, without explanation and without charges, provided that such termination is notified by registered A / R Fratelli Ingegnoli Spa, Via Salomone 65, 20138 (MI) within 14 working days from the day of receipt of goods. The communication can be anticipated, within the same period, by e-mail (at info@ingegnoli.com), fax (003902/58012362) or telegram, provided it is confirmed by registered A / R within 48 hours. Such notice shall specify the intention to withdraw from the purchase and the product or products for which it intends to exercise the right of withdrawal, attaching a copy of the transport document. The customer must then return the product at his own expense to Fratelli Ingegnoli Spa, Via Salomone 65, 20138 (MI) If the withdrawal will be exercised in accordance with the described mode, Fratelli Ingegnoli will refund the amount paid for the purchase of the product within 14 days from the date on which the Fratelli Ingegnoli Spa became aware of the right of withdrawal by the Customer. The refunded amount will be inclusive of delivery charges.

For purchases made with one of the following methods of payment:

  • cash on delivery
  • bank transfer

Fratelli Ingegnoli Spa will refund by bank transfer
For purchases made by payment by credit card the refund will be made through a transfer of the transaction directly on the credit card. For purchases made with PayPal refund will run on the customer's PayPal account.

In the event that the withdrawal is partial, the delivery costs will be refunded to the customer in proportion to the value of the returned goods.

The Customer shall be liable for any diminished value of the asset returns resulting from a different handling than what is necessary to establish the nature, characteristics and functioning of the asset. 

Notwithstanding the foregoing, the right of withdrawal is not allowed in the case of:

  • packaged products were unsealed by the customer;
  • goods which by their nature can not be returned or are liable to deteriorate or expire rapidly (all the plants and flower bulbs);
COMPLAINTS

he goods must be checked upon receipt. CLAIMS WILL BE ACCEPTED ONLY IF MADE BY MAIL, FAX OR MAIL. WE DO NOT ACCEPT COMPLAINTS BY TELEPHONE. Attach a photo to the complaint. Complaints are not accepted after three days of receipt of the goods (packaging, damage, deformity).

PRIVACY


Information on the processing of personal data pursuant to Article 13 of EU Regulation no. 2016/679 "GDPR"


Based on the provisions of art. 13 EU Regulation n. 2016/679 we report below all the information necessary to illustrate the processing of personal data carried out by Fratelli Ingegnoli S.p.A. with registered office in Via O. Salomone 65 - 20138 Milan (hereinafter also only "Fratelli Ingegnoli") - Telephone 02/58013113, fax 02/58012362, Website www.ingegnoli.it, which is the Data Controller.

 

a) Data, purpose and duration of conservation

 

There are different types of data that can be collected by Fratelli Ingegnoli as part of its normal activities, and we report them below:

- Data necessary for the delivery of the order and related billing: when the customer makes an order must necessarily notify Fratelli Ingegnoli the personal data, payment and destination necessary for the correct shipment of the order (where provided) and the related invoicing . Particularly in the case of shipping the goods, the interested party will receive an email confirming the order, an email with the tracking of the package, a text message from Bartolini with information on the delivery of the package, any communications we receive via email or telephone for problems concerning the order itself and an e-mail of order evaluation (to stop receiving this e-mail, just click on the appropriate link at the bottom of the e-mail). These data are mandatory and their failure or incomplete conferment determines the impossibility to complete the requested service. The personal data will be kept for the duration foreseen by the accounting and fiscal regulations while the data related to the credit card (if shared) will be deleted as soon as the payment is successful.

Data provided voluntarily by the user: there may be different situations and tools with which Fratelli Ingegnoli collects the data of people interested in the products of the company, without these having made any order (registration on the site, filling in forms, meeting at fairs, etc.). All the required data are necessary to be able to respond to any requests, register on the site, request the catalog, etc. In all these situations the interested party has voluntarily provided his / her data and may make changes or withdraw consent to their processing at any time through the appropriate functions on the site or by writing directly to the address: info@ingegnoli.com. The data will be stored in the Fratelli Ingegnoli archives until the request is canceled by the interested party.
Data related to the newsletter: by creating your own profile on the www.ingegnoli.it website, the user has the right to request or not the newsletter, which will allow him to receive information on discounts, offers, preview news and advice via e- email. This service is provided through the latest generation email marketing platforms, duly selected and contracted, which also allows you to monitor the user's experience when viewing the newsletter, which can be canceled at any time through the link at the bottom of the same , or from your newsletter section account or by sending an email to info@ingegnoli.com. In this case, the user will be immediately removed from our mailing list and will be able to re-enter it exclusively by modifying the preferences linked to the account on the site.
Data needed to send the catalog: for over 120 years, Fratelli Ingegnoli has the honor of sending thousands of Italian families, free of charge, its precious catalog, the result of the commitment and dedication of all its expert collaborators. We hope to do something pleasing sending it to all our customers on the occasion of the first order and for the next 10 years since the last order placed and we consider it an essential communication tool with our customers, an integral part of the service disbursed. However, if the interested party no longer wants to receive it, he can report it at any time to the number 0258013113 or to the e-mail address info@ingegnoli.it. In this case, his contact details will be immediately deleted from our account. It is also underlined that whoever requests to send the catalog to third parties through the appropriate form, guarantees Fratelli Ingegnoli to have obtained explicit consent from them to share their data, assuming all responsibilities in the event of a dispute.

b) To whom we communicate the data
The above data will be used by the staff of Fratelli Ingegnoli according to the tasks that each covers and can be shared with:
the. Subjects duly contracted and identified to co-owners or external managers who support the company in accounting, administrative, legal, tax and financial matters, as well as to subjects, bodies or authorities to whom the disclosure of data is mandatory by law or public orders authorities.
ii. third-party companies or other subjects that support the owner in the development of his business and in the provision of his products or services, for illustrative and non-exhaustive purposes: email company for sending newsletters, companies in charge of sending customer satisfaction questionnaires , shippers for sending products or paper catalog, web site provider, e-payment service provider, suppliers, hardware and software support engineers, credit institutes, professional offices, etc. All these companies are duly contracted and appointed to external data controllers.
Data will not be sent abroad if the data subject does not require a service abroad, in which case the owner will make use of on-site structures and companies (shippers, carriers, gardeners, etc).
C) Rights of the interested party

We remind you that according to chapter III of the regulation GDPR 679/2016 the interested party has the right to:
 
• Request access to personal data and request correction, deletion or limitation of processing.
• Know the purposes of the processing, the categories of data processed, the recipients to whom the data are communicated, the retention period.
• Revoke the consent (if any) at any time, remembering the consequences of this choice
• Request the deletion of data that were no longer necessary for the purpose for which they were collected,
• Oppose to profiling or direct marketing
• To file a complaint with the Privacy Authority.
• Know the subjects to whom the personal data can be communicated and check the extract of the contracts in place with these subjects.

Any requests must be addressed to Fratelli Ingegnoli SPA at the following addresses:

• a registered letter ar. to Fratelli Ingegnoli SpA via O. Salomone 65 - 20138 Milan
• an e-mail to info@ingegnoli.com.
which will provide all the necessary clarifications and intervene on their DB in all cases where the request is legitimate.

Last update 25 May 2018

    CONTACTS

    For every need or information you can contact us by phone 02/58013113, e-mail
    info@ingegnoli.com

    Office

    Registerd office Via Oreste Salomone 65 20138 Milano  -  
    Tel. 02 58013113 r.a
    Fax. 02 58012362
    E-mail info@ingegnoli.com
    ingegnoli@pec.ingegnoli.com

    Garden-Center

    Via Oreste Salomone, 68 - Cap 20138- Milano
    (Mecenate district - tangenziale est uscita Mecenate)
    Tel. 02 58012227
    Tel. 02 29015121